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Setting up a new Time2 device
Get a new Time2 camera or device online and connected to the Clan At Home app.
Download Clan At Home
Install the Clan At Home app used to manage compatible Time2 devices.
Create or sign in to a Clan account
Register a Clan account or sign in so you can add and manage Time2 devices.
Add a device to Clan At Home
Pair a Time2 camera or device to the Clan At Home app.
Find the correct Time2 product manual
Locate the Quick Start Guide or User Manual for your current or older Time2 product.
My camera won't connect to Wi-Fi
Resolve common causes when a Time2 camera fails to connect to Wi-Fi.
Time2 devices and 2.4 GHz Wi-Fi
Understand why Time2 devices use 2.4 GHz Wi-Fi and how to enable it.
I changed my router or Wi-Fi password
Reconnect Time2 devices after a router change or updated Wi-Fi password.
My device is showing offline
Troubleshoot a Time2 device that appears offline in the Clan At Home app.
How to reset a Time2 device
Product-specific factory reset instructions for current Time2 cameras.
Share one camera or device
Share an individual Time2 device with another Clan account.
Add a family member to a Home/Location
Invite someone to join your Home/Location for broader device access.
View recordings in Clan
Where to find and play back recordings in the Clan At Home app.
What is Time2 Web View?
An overview of Time2 Web View for viewing cameras on a computer.
Open Web View and use QR-code login
Step-by-step QR-code login to Time2 Web View from a computer.
Connect Clan At Home to Amazon Alexa
Link Clan At Home to Amazon Alexa using the Smart Life skill.
Connect Clan At Home to Google Home
Link Clan At Home to Google Home using the Smart Life integration.
Set up the Noah alarm system
How the Noah hub connects accessories to Clan and key setup facts.
Noah alarm accessory guides
Direct User Guide links for each Noah alarm accessory.
Bella power and battery options
Bella's rechargeable battery and wired power options.
Legacy and discontinued product manuals
Find manuals for older and discontinued Time2 products.
Weak Wi-Fi signal
Improve Wi-Fi coverage where a Time2 camera is installed.
Locations and Rooms in Clan
Understand how Homes, Locations and Rooms organise your Time2 devices.
Remove a device from Clan
Remove a Time2 device from your Clan At Home device list.
Camera settings in Clan
Where to find and adjust camera settings in the Clan At Home app.
Message Centre and notifications
How Clan groups device notifications and where to review alert settings.
Notifications aren't working
Troubleshoot missing motion or alert notifications from your Time2 device.
microSD card recordings
How local microSD card recording works for Time2 cameras.
Cloud recordings
How optional cloud storage differs from local microSD recording.
microSD versus Cloud recordings
The difference between local microSD and optional cloud recording.
Download and share footage
Download recordings to your phone to share them where supported.
Multi-camera view and recordings in Web View
Viewing several cameras and recordings in Time2 Web View where supported.
Web View troubleshooting
Resolve common issues signing in to or viewing cameras in Time2 Web View.
Alexa connection troubleshooting
Resolve issues linking or discovering Clan devices in Alexa.
Google Home connection troubleshooting
Resolve issues linking Clan devices to Google Home.
Smart Scenes and automations
An overview of Smart Scenes for device actions, schedules and location triggers.
Bella recordings and storage
How Bella records events and where footage is stored.
Can’t find what you’re looking for?
Our UK support team is here to help you get your Time2 smart home running smoothly.