Clan at Home – Privacy Policy

1. Who we are

This privacy policy explains how Time2 Technology Canada Inc. ("Time2", "we", "us") collects, uses, stores and protects personal data when you use the Clan at Home mobile app ("the App") and related Time2 smart home devices and services. Time2 is the developer of the App and is responsible for your personal data.

2. Information we collect

• Account information: name, email address, phone number, username and password (stored securely).
• Device information: details of the Time2 devices you link to your account (such as cameras, alarms, sensors, plugs and bulbs), device settings and status.
• Camera recordings and snapshots: video, images and audio captured by your Time2 cameras if you use these features or cloud storage.
• Location data: approximate or precise location, only with your permission, used for Wi-Fi device setup, geofencing and automations.
• Home members: names and contact details of people you invite to share your home in the App.
• App activity and diagnostics: app usage, crash logs, performance data and device identifiers, used to keep the App working and improve it.

3. How we use your information

• create and manage your account
• connect, control and monitor your Time2 devices
• provide alerts, notifications, recordings and automations
• provide customer support
• keep the App secure, prevent misuse and fix bugs
• meet legal obligations

We do not sell your personal data. We do not use your camera recordings for advertising.

4. Service providers and sharing

The App is built on the Tuya smart home platform. Tuya provides cloud hosting and device connectivity services and processes data on our behalf as a service provider, under contract and only for the purposes described in this policy. We may also share data with IT and hosting providers that help us run the App, and with authorities where required by law. We do not share your personal data with third parties for their own marketing.

5. Where your data is stored

Your data is stored on secure cloud servers operated by our service providers, which may be located outside your country. Where data is transferred internationally, we make sure appropriate safeguards are in place.

6. Data security

All data is encrypted in transit (HTTPS/TLS). We use industry-standard security measures to protect your data from unauthorised access, loss or misuse.

7. How long we keep your data

• Account and device data: kept while your account is active and deleted within 30 days after you request account deletion.
• Camera recordings: kept according to your cloud storage plan or device settings, then deleted automatically.
• Transaction/purchase records: kept for up to 7 years where required by law.
• Diagnostic data: kept for up to 12 months.

8. Your rights and choices

Depending on where you live (including under UK GDPR, EU GDPR and Canadian privacy law), you may have the right to access, correct, delete or export your personal data, and to object to or restrict certain processing. You can withdraw permissions such as location or camera access at any time in your phone settings. To exercise your rights, contact support@time2technology.com.

9. Deleting your account and data

You can request deletion of your account and associated data on our App Data Deletion Request page.

10. Children's privacy

The App is not intended for children under 13 (or the minimum age in your country). We do not knowingly collect personal data from children.

11. Changes to this policy

We may update this policy from time to time. We will post the updated version on this page and update the Last updated date.

12. Contact us

Questions or concerns about this policy? Email support@time2technology.com.