Wi-Fi & Connection

My device is showing offline

Troubleshoot a Time2 device that appears offline in the Clan At Home app.

Applies to

All current Time2 Wi-Fi cameras and smart devices

Steps

1Check that your home Wi-Fi router is powered on and working.
2Confirm the device has power and its indicator light is on.
3Move the device closer to the router to rule out a weak signal.
4If you changed your router or Wi-Fi password, re-pair the device.
5If the device still shows offline, reset it using its product-specific reset guide and add it again.

What should happen

The device comes back online in Clan At Home.

Still not working?

If the device stays offline, see the weak signal and reset articles, or contact support.

Weak Wi-Fi signal

I changed my router or Wi-Fi password

How to reset a Time2 device

My camera won't connect to Wi-Fi