Time2 Customer Support Portal
Getting Started

Setting up a new Time2 device

Get a new Time2 camera or device online and connected to the Clan At Home app.

Applies to

All current Time2 cameras and smart devices

Before you start

  • Have your Wi-Fi network name and password ready.
  • Confirm your phone is connected to a 2.4 GHz Wi-Fi network.
  • Keep your product's Quick Start Guide to hand.

Steps

  1. 1Download the Clan At Home app from the App Store or Google Play.
  2. 2Create a Clan account or sign in.
  3. 3Power on your Time2 device and wait for its indicator light.
  4. 4In Clan At Home, add the device and follow the on-screen device selection flow.
  5. 5Where your guide requires it, confirm the device's red LED is flashing to show pairing mode.
  6. 6Enter your Wi-Fi password when prompted.
  7. 7Let the camera scan the QR code shown by the app.
  8. 8Wait for the connection to complete, then name the device and select a room.
What should happen

The device appears in your Clan At Home device list and you can open its live view.

Still not working?

If the device won't pair, see the Wi-Fi and reset articles, or contact support.

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