Wi-Fi & Connection

Time2 devices and 2.4 GHz Wi-Fi

Understand why Time2 devices use 2.4 GHz Wi-Fi and how to enable it.

Applies to

All current Time2 Wi-Fi cameras and smart devices

Steps

1Most Time2 cameras and smart devices operate only on 2.4 GHz Wi-Fi.
2Check your router settings and ensure the 2.4 GHz band is enabled.
3If your router uses a combined network name (SSID), ask your broadband provider about enabling or splitting the 2.4 GHz and 5 GHz bands — router interfaces vary.
4Connect your phone to the 2.4 GHz network before pairing the device.
5Keep the device within a reasonable distance of the router during setup.

What should happen

Your phone and device are on a 2.4 GHz network ready for pairing.

Still not working?

If you're unsure how to split your bands, contact your broadband provider, or contact Time2 support.

My camera won't connect to Wi-Fi

I changed my router or Wi-Fi password

Weak Wi-Fi signal

If this article didn’t resolve your issue, our support team is here to help.