My camera won't connect to Wi-Fi
Resolve common causes when a Time2 camera fails to connect to Wi-Fi.
All current Time2 Wi-Fi cameras
Before you start
- Confirm your phone is on the same 2.4 GHz network you want the camera to use.
- Have your Wi-Fi password ready (it is case sensitive).
Steps
- 1Confirm your router is broadcasting a 2.4 GHz network — most Time2 cameras require 2.4 GHz.
- 2Move the camera closer to the router during setup.
- 3Double-check your Wi-Fi password — it is case sensitive.
- 4Put the device into pairing mode using its Quick Start Guide and try again.
- 5If it still fails, reset the device using its product-specific reset instructions and repeat setup.
The camera completes pairing and appears in Clan At Home.
If the camera still won't connect, see the 2.4 GHz and router-change articles, or contact support.
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