Alexa & Google Home

Alexa connection troubleshooting

Resolve issues linking or discovering Clan devices in Alexa.

Applies to

Compatible Time2 devices in Clan At Home

Steps

1Confirm your devices work in the Clan At Home app first.
2Repeat the documented link and authorize flow: Devices > Your Smart Home Skills > Enable Smart Home Skill > search Smart Life > Enable to Use > sign in with Clan credentials > link Clan At Home > Authorize.
3Run Discover Devices where the guide says to.

What should happen

Alexa discovers your Clan At Home devices.

Still not working?

We don't list unverified compatibility. If it still fails, contact support.

Connect Clan At Home to Amazon Alexa

Connect Clan At Home to Google Home

If this article didn’t resolve your issue, our support team is here to help.