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Below you should find the answers you are looking for. If not, please get in touch with a member of our friendly Customer Support team, either by calling us, email or over our live chat.

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My Broadband Is on a 5GHz Frequency, How Can I Set This To 2.4GHz?

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Changing Your Router To a 2.4Ghz Frequency

If you have an SD card inside the camera, this will need to be removed while the camera is powered off.

  1. Remove the camera from the app by holding down the icon of the camera you wish to remove. Once you have selected the relevant camera(s) select “remove” at the bottom of the page.
  2. Reset the camera using the small re-set hole button. (See individual product quick start guides for instructions on how to reset).
  3. Add the product as if you were setting up for the first time, inputting your new routers details. (See individual product’s quick start guides for instructions on how to add your device)

My broadband is on a 5GHz, how can I set this to 2.4GHz?

If you have checked the router password is correct then please try the following:

1. Reset the router – To do this, turn the router off and allow it to power down for 10 minutes. Turn the router back on and once the WiFi is back online go through the steps to get the camera connected.

2. Wireless frequency – Most routers nowadays are dual brand routers which means customers have access to 2.4 and 5 GHz. Get in contact with your broadband provider and change your router so that only the 2.4 GHz network is turned on or you can request for a ‘Split‘, meaning anything that is already connected to your 5 GHz will not be affected by anything that will then be connected to your 2.4 GHz.

Reset your router using the instructions above to implement the change.

Contact Details

If we've not been able to answer your questions, please contact us:

 

Telephone
01254 272688
Our opening hours are 11 am - 4:00pm, Monday-Friday

 

Email
support@time2technology.com

I’ve Changed Router and Now My Camera Isn’t Working.

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If you have changed routers, follow these steps to connect your device to the new router.

*If you have an SD card inside the camera, this will need to be removed while the camera is powered off.

  1. Remove the camera from the app by holding down the icon of the camera you wish to remove. Once you have selected the relevant camera(s) select “remove” at the bottom of the page.
  2. Reset the camera using the small re-set hole button. (See individual product quick start guides for instructions on how to reset).
  3. Add the product as if you were setting up for the first time, inputting your new routers details. (See individual product quick start guides for instructions on how to add your device)

Contact Details

If we've not been able to answer your questions, please contact us:

 

Telephone
01254 272688
Our opening hours are 11 am - 4:00pm, Monday-Friday

 

Email
support@time2technology.com

I Need Help Setting Up My Camera

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Oscar Outdoor Security Camera

Click here for help setting up your Oscar Outdoor Security Camera.

View our Oscar set up video:
 

Poster

Olivia Indoor Security Camera

Click here for help setting up your Olivia Indoor Security Camera.

Sophia Indoor Security Camera

Click here for help setting up your Sophia Indoor Security Camera.

Bella Smart Video Doorbell

Click here for help setting up your Bella Smart Video Doorbell.

Luna Outdoor Floodlight Camera

Click here for help setting up your Luna Floodlight Camera.

Ava Battery-Powered Outdoor Security Camera

Click here for help setting up your Ava Outdoor Battery-Powered Security Camera.

Mia Smart Baby Monitor

Click here for help setting up your Mia Baby Monitor Camera.

Noah Smart Home Alarm

Click here for help setting up up your Noah Smart Home Alarm System.

Ella (White & Colour) Smart Bulb

Click here for help setting up up your Ella White and Colour Smart Bulb.

Ella (White) Smart Bulb

Click here for help setting up up up your Ella White Smart Bulb.

Arthur Smart Plug Socket

Click here for help setting up up up up your Arthur Smart Plug Socket.

Contact Details

If we've not been able to answer your questions, please contact us:

 

Telephone
01254 272688
Our opening hours are 11 am - 4:00pm, Monday-Friday

 

Email
support@time2technology.com

Bella Video Doorbell

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Does the doorbell need to be plugged into power at all times?

The doorbell can be operated with low consumption rechargeable batteries (included) or even connect to your existing doorbell 12v AC wiring for non-stop mains power.

How long do the batteries last?

Based on 10 activations a day you will get 3 months use before you need to recharge. You can set the App to notify you when the battery reaches a certain level.

How does the doorbell record?

The doorbell will record when it detects movement or when the button is pressed.

 

You can either store the footage onto an SD card or you can sign up to the cloud storage.

What if I want to connect the doorbell to mains power but do not have an existing doorbell?

You will need to connect the doorbell using a 12 – 24 volt AC transformer.

Can I have more than one doorbell connected to the App?

Yes of course. The Clan app allows you to connect multiple devices from the video doorbell to security doorbells and even an alarm system. All the devices we have to offer on our website can all be accessed using the Clan App.

I have gone through the setup and it has not connected.

If you have checked the router password is correct then please try the following:

 

  1. Reset the router – To do this turn the router off and allow it to power down for 10 minutes. Turn the router back on and once the WiFi is back online go through the steps to get the doorbell connected.

 

  1. Our devices require a 2.4GHz WiFi frequency connection. The majority of routers nowadays are dual-band routers, meaning you should have access to both 2.4 and 5GHz. Newer routers can sometimes default to 5GHz, in this case, you should get in touch with your broadband provider and advise them that you require access to both 2.4 and 5GHz, this can usually be done there and then on the phone. Another option is to ask your provider to switch your 5GHz off for a few hours so you know that you are definitely connecting to 2.4GHz.

I have set up the doorbell how do I now share access with my family?

There are two ways you can follow to share access to the doorbell. If you would simply like to share the live feed please follow the instructions on page 17 in the User Manual above.

 

If you would like to share full access please follow the information on page 15.

How do I see my doorbells on the PC?

Using Google Chrome please visit this site here.

 

In the “Clan at Home” app, click on “Me” in the bottom right hand corner and then on the icon on the top right hand corner that looks like a square with a line through it, a scanner will appear.

 

Then simply scan the QR code on the computer screen with your phone.

 

You may need to change your settings to enable “sites that can always use cookies” and “Including third-party cookies on this site” in Google.

I've had a new router installed and my camera isn't working.

If you have an SD card inside the camera, this will need to be removed while the camera is powered off.

  1. Remove the camera from the app by holding down the icon of the camera you wish to remove. Once you have selected the relevant camera(s) select “remove” at the bottom of the page.
  2. Reset the camera using the small re-set hole button. (See individual product quick start guides for instructions on how to reset).
  3. Add the product as if you were setting up for the first time, inputting your new routers details. (See individual product’s quick start guides for instructions on how to add your device).

How do I get Cloud service for more than one doorbell?

Simply go into the App and click on “Me”. Go into “More Services” and you will see the option “Cloud Storage for Doorbells”.

User Guides

Contact Details

If we've not been able to answer your questions, please contact us:

 

Telephone
01254 272688
Our opening hours are 11 am - 4:00pm, Monday-Friday

 

Email
support@time2technology.com

Oscar3 Outdoor Security Camera

Choose a topic

I've had a new router installed and my camera isn't working.


If you have an SD card inside the camera, this will need to be removed while the camera is powered off.

  1. Remove the camera from the app by holding down the icon of the camera you wish to remove. Once you have selected the relevant camera(s) select “remove” at the bottom of the page.
  2. Reset the camera using the small re-set hole button. (See individual product quick start guides for instructions on how to reset).
  3. Add the product as if you were setting up for the first time, inputting your new routers details. (See individual product’s quick start guides for instructions on how to add your device).

I have followed the instructions and my camera has not connected to the App?

If you have checked the router password is correct then please try the following:

 

  1. Reset the router – To do this turn the router off and allow it to power down for 10 minutes. Turn the router back on and once the WiFi is back online go through the steps to get the camera connected.
  2. Our devices require a 2.4GHz WiFi frequency connection. The majority of routers nowadays are dual-band routers, meaning you should have access to both 2.4 and 5GHz. Newer routers can sometimes default to 5GHz, in this case, you should get in touch with your broadband provider and advise them that you require access to both 2.4 and 5GHz, this can usually be done there and then on the phone. Another option is to ask your provider to switch your 5GHz off for a few hours so you know that you are definitely connecting to 2.4GHz.

 

My camera is showing upside down?

Simply go into the App to bring up the live feed. Click on the pencil on the top right-hand corner and go into Basic function settings.

Here you will be provided with the option to flip the image.

How do I download recorded footage?

After you have connected the camera to the App you will be able to see them online. First follow the link below using Google Chrome:

 

www.time2technology.com/webview/

 

Simply scan this QR code using the scanner in the App and you will be able to see your cameras online.

 

You may need to change your settings to enable “sites that can always use cookies” and “Including third-party cookies on this site” in Google.

If you need further instructions then click here.

How do I view the cameras on the PC?

First, go into the Playback section of the App and locate the footage you wish to download. Click record to start the download and click again to save it.

Initially, it will save this content in the App. To view it simply go back to the live feed and click Photo Album at the bottom. The App will display the downloaded content and from here you will be able to share access or save it to your phone.

I need more help setting up my camera
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User Guides

Useful Videos

  • Set Up Guide

Contact Details

If we've not been able to answer your questions, please contact us:

 

Telephone
01254 272688
Our opening hours are 11 am - 4:00pm, Monday-Friday

 

Email
support@time2technology.com

Oscar2 Outdoor Security Camera

Choose a topic

I have followed the instructions and my camera has not connected to the App?

If you have checked the router password is correct then please try the following:

 

  1. Reset the router – To do this turn the router off and allow it to power down for 10 minutes. Turn the router back on and once the WiFi is back online go through the steps to get the camera connected.
  2. Our devices require a 2.4GHz WiFi frequency connection. The majority of routers nowadays are dual-band routers, meaning you should have access to both 2.4 and 5GHz. Newer routers can sometimes default to 5GHz, in this case, you should get in touch with your broadband provider and advise them that you require access to both 2.4 and 5GHz, this can usually be done there and then on the phone. Another option is to ask your provider to switch your 5GHz off for a few hours so you know that you are definitely connecting to 2.4GHz.

 

I've had a new router installed and my camera isn't working.

If you have an SD card inside the camera, this will need to be removed while the camera is powered off

 

  1. Remove the camera from the app by holding down the icon of the camera you wish to remove. Once you have selected the relevant camera(s) select “remove” at the bottom of the page.
  2. Reset the camera using the small re-set hole button. (See individual product quick start guides for instructions on how to reset).
  3. Add the product as if you were setting up for the first time, inputting your new routers details. (See individual product’s quick start guides for instructions on how to add your device).

My camera is showing upside down?

Simply go into the App to bring up the live feed. Click on the pencil on the top right-hand corner and go into Basic function settings.

Here you will be provided with the option to flip the image.

How do I download recorded footage?

First, go into the Playback section of the App and locate the footage you wish to download. Click record to start the download and click again to save it.

Initially, it will save this content in the App. To view it simply go back to the live feed and click Photo Album at the bottom. The App will display the downloaded content and from here you will be able to share access or save it to your phone.

How do I view the cameras on the PC?

After you have connected the camera to the App you will be able to see them online. First follow the link below using Google Chrome:

 

www.time2technology.uk/webview/

 

Simply scan this QR code using the scanner in the App and you will be able to see your cameras online.

 

You may need to change your settings to enable “sites that can always use cookies” and “Including third-party cookies on this site” in Google.

If you need further instructions then click here.

User Guides

Contact Details

If we've not been able to answer your questions, please contact us:

 

Telephone
01254 272688
Our opening hours are 11 am - 4:00pm, Monday-Friday

 

Email
support@time2technology.com

Luna Outdoor Floodlight Security Camera

Choose a topic

I've had a new router installed and my camera isn't working.

If you have an SD card inside the camera, this will need to be removed while the camera is powered off

 

  1. Remove the camera from the app by holding down the icon of the camera you wish to remove. Once you have selected the relevant camera(s) select “remove” at the bottom of the page
  2. Reset the camera using the small re-set hole button. (See individual product quick start guides for instructions on how to reset).
  3. Add the product as if you were setting up for the first time, inputting your new routers details. (See individual product’s quick start guides for instructions on how to add your device).

I have followed the instructions and my camera has not connected to the App?

If you have checked the router password is correct then please try the following:

 

  1. Reset the router – To do this turn the router off and allow it to power down for 10 minutes. Turn the router back on and once the WiFi is back online go through the steps to get the camera connected.
  2. Our devices require a 2.4GHz WiFi frequency connection. The majority of routers nowadays are dual-band routers, meaning you should have access to both 2.4 and 5GHz. Newer routers can sometimes default to 5GHz, in this case, you should get in touch with your broadband provider and advise them that you require access to both 2.4 and 5GHz, this can usually be done there and then on the phone. Another option is to ask your provider to switch your 5GHz off for a few hours so you know that you are definitely connecting to 2.4GHz.

My camera is showing upside down

Simply go into the App to bring up the live feed. Click on the pencil on the top right-hand corner and go into Basic function settings.

Here you will be provided with the option to flip the image.

How do I set it to record?

First turn the camera off and insert the SD card. Turn the camera back on and then wait for it to appear online in the app.

Click on the camera and then go into the settings. Select SD card settings and click format SD card. The camera will begin to format the card.

It will take a couple of minutes to format the card and once completed it will set the camera to record.

You will be able to view recorded footage in the Playback section of the app.

Can I control the volume of the siren?

No you will not be able to control the volume of the siren.

User Guides

Contact Details

If we've not been able to answer your questions, please contact us:

 

Telephone
01254 272688
Our opening hours are 11 am - 4:00pm, Monday-Friday

 

Email
support@time2technology.com

Ava Outdoor Battery Powered Security Camera

Choose a topic

I have followed the instructions and my camera has not connected to the App?

If you have checked the router password is correct then please try the following:

 

  1. Reset the router – To do this turn the router off and allow it to power down for 10 minutes. Turn the router back on and once the WiFi is back online go through the steps to get the camera connected.
  2. Our devices require a 2.4GHz WiFi frequency connection. The majority of routers nowadays are dual-band routers, meaning you should have access to both 2.4 and 5GHz. Newer routers can sometimes default to 5GHz, in this case, you should get in touch with your broadband provider and advise them that you require access to both 2.4 and 5GHz, this can usually be done there and then on the phone. Another option is to ask your provider to switch your 5GHz off for a few hours so you know that you are definitely connecting to 2.4GHz.

My camera is showing upside down

Simply go into the App to bring up the live feed. Click on the pencil on the top right-hand corner and go into Basic function settings.

Here you will be provided with the option to flip the image.

Do I need to use both wall brackets?

No. You are provided with a magnetic wall bracket and one you can screw the camera into. You will need to use the one that best suits your needs.

How do I set it to record?

First turn the camera off and insert the SD card. Turn the camera back on and then wait for it to appear online in the app.

Click on the camera and then go into the settings. Select SD card settings and click format SD card. The camera will begin to format the card.

It will take a couple of minutes to format the card and once completed it will set the camera to record.

You will be able to view recorded footage in the Playback section of the app.

I've had a new router installed and my camera isn't working.

If you have an SD card inside the camera, this will need to be removed while the camera is powered off.

  1. Remove the camera from the app by holding down the icon of the camera you wish to remove. Once you have selected the relevant camera(s) select “remove” at the bottom of the page.
  2. Reset the camera using the small re-set hole button. (See individual product quick start guides for instructions on how to reset).
  3. Add the product as if you were setting up for the first time, inputting your new routers details. (See individual product’s quick start guides for instructions on how to add your device).

User Guides

Contact Details

If we've not been able to answer your questions, please contact us:

 

Telephone
01254 272688
Our opening hours are 11 am - 4:00pm, Monday-Friday

 

Email
support@time2technology.com

Olivia2 Indoor Rotating Security Camera

Choose a topic

I have followed the instructions and my camera has not connected to the App?

If you have checked the router password is correct then please try the following:

 

  1. Reset the router – To do this turn the router off and allow it to power down for 10 minutes. Turn the router back on and once the WiFi is back online go through the steps to get the camera connected.
  2.  Our devices require a 2.4GHz WiFi frequency connection. The majority of routers nowadays are dual-band routers, meaning you should have access to both 2.4 and 5GHz. Newer routers can sometimes default to 5GHz, in this case, you should get in touch with your broadband provider and advise them that you require access to both 2.4 and 5GHz, this can usually be done there and then on the phone. Another option is to ask your provider to switch your 5GHz off for a few hours so you know that you are definitely connecting to 2.4GHz.

My camera is showing upside down?

Simply go into the App to bring up the live feed. Click on the pencil on the top right-hand corner and go into Basic function settings.

Here you will be provided with the option to flip the image.

I've had a new router installed and my camera isn't working.

If you have an SD card inside the camera, this will need to be removed while the camera is powered off.

 

  1. Remove the camera from the app by holding down the icon of the camera you wish to remove. Once you have selected the relevant camera(s) select “remove” at the bottom of the page.
  2. Reset the camera using the small re-set hole button. (See individual product quick start guides for instructions on how to reset).
  3. Add the product as if you were setting up for the first time, inputting your new routers details. (See individual product’s quick start guides for instructions on how to add your device).

How do I download recorded footage?

First, go into the Playback section of the App and locate the footage you wish to download. Click record to start the download and click again to save it. 

Initially, it will save this content in the App. To view it simply go back to the live feed and click Photo Album at the bottom. The App will display the downloaded content and from here you will be able to share access or save it to your phone.

How do I view the cameras on the PC?

After you have connected the camera to the App you will be able to see them online. First follow the link below using Google Chrome:

 

 www.time2technology.uk/webview/

 

Simply scan this QR code using the scanner in the App and you will be able to see your cameras online.

 

You may need to change your settings to enable “sites that can always use cookies” and “Including third-party cookies on this site” in Google.

If you need further instructions then click here.

I need more help setting up my camera
Poster

User Guides

Useful Videos

  • Set Up Guide

Contact Details

If we've not been able to answer your questions, please contact us:

 

Telephone
01254 272688
Our opening hours are 11 am - 4:00pm, Monday-Friday

 

Email
support@time2technology.com

Sophia2 Indoor Security Camera

Choose a topic

I've had a new router installed and my camera isn't working.

If you have an SD card inside the camera, this will need to be removed while the camera is powered off.

  1. Remove the camera from the app by holding down the icon of the camera you wish to remove. Once you have selected the relevant camera(s) select “remove” at the bottom of the page.
  2. Reset the camera using the small re-set hole button. (See individual product quick start guides for instructions on how to reset).
  3. Add the product as if you were setting up for the first time, inputting your new routers details. (See individual product’s quick start guides for instructions on how to add your device).

I have followed the instructions and my camera has not connected to the App?

If you have checked the router password is correct then please try the following:

 

  1. Reset the router – To do this turn the router off and allow it to power down for 10 minutes. Turn the router back on and once the WiFi is back online go through the steps to get the camera connected.

 

  1. Our devices require a 2.4GHz WiFi frequency connection. The majority of routers nowadays are dual-band routers, meaning you should have access to both 2.4 and 5GHz. Newer routers can sometimes default to 5GHz, in this case, you should get in touch with your broadband provider and advise them that you require access to both 2.4 and 5GHz, this can usually be done there and then on the phone. Another option is to ask your provider to switch your 5GHz off for a few hours so you know that you are definitely connecting to 2.4GHz.

My camera is showing upside down?

Simply go into the App to bring up the live feed. Click on the pencil on the top right-hand corner and go into Basic function settings.

 

Here you will be provided with the option to flip the image.

How do I download recorded footage?

First, go into the Playback section of the App and locate the footage you wish to download. Click record to start the download and click again to save it.

 

Initially, it will save this content in the App. To view it simply go back to the live feed and click Photo Album at the bottom. The App will display the downloaded content and from here you will be able to share access or save it to your phone.

How do I view the cameras on the PC?

After you have connected the camera to the App you will be able to see them online. First follow the link below using Google Chrome:

 

 www.time2technology.uk/webview/

 

Simply scan this QR code using the scanner in the App and you will be able to see your cameras online.

 

You may need to change your settings to enable “sites that can always use cookies” and “Including third-party cookies on this site” in Google.

 

If you need further instructions then click here.

I need more help setting up my camera
Poster

User Guides

Contact Details

If we've not been able to answer your questions, please contact us:

 

Telephone
01254 272688
Our opening hours are 11 am - 4:00pm, Monday-Friday

 

Email
support@time2technology.com

Mia Baby Monitor Camera

Choose a topic

I've had a new router installed and my camera isn't working.

If you have an SD card inside the camera, this will need to be removed while the camera is powered off.

  1. Remove the camera from the app by holding down the icon of the camera you wish to remove. Once you have selected the relevant camera(s) select “remove” at the bottom of the page.
  2. Reset the camera using the small re-set hole button. (See individual product quick start guides for instructions on how to reset).
  3. Add the product as if you were setting up for the first time, inputting your new routers details. (See individual product’s quick start guides for instructions on how to add your device).

I have gone through the setup and it has not connected.

If you have checked the router password is correct then please try the following:

 

  1. Reset the router – To do this turn the router off and allow it to power down for 10 minutes. Turn the router back on and once the WiFi is back online go through the steps to get the camera connected.
  2. Our devices require a 2.4GHz WiFi frequency connection. The majority of routers nowadays are dual-band routers, meaning you should have access to both 2.4 and 5GHz. Newer routers can sometimes default to 5GHz, in this case, you should get in touch with your broadband provider and advise them that you require access to both 2.4 and 5GHz, this can usually be done there and then on the phone. Another option is to ask your provider to switch your 5GHz off for a few hours so you know that you are definitely connecting to 2.4GHz.

How do I see more than one camera at once?

Once a second camera has been added to the App you will see a little camera symbol appear in the top right hand corner of the home screen, Click on this for the multi camera feature, This will show you up to 4 cameras at once.

I have set up the camera how do I now share access with my family?

There are two ways you can follow to share access to the camera. If you would simply like to share the live feed please follow the instructions on page 15 in the User Manual above.

 

If you would like to share full access please follow the information on page 13.

How do I see my cameras on the PC?

Using Google Chrome please visit this site here.

 

In the “Clan at Home” app, click on “Me” in the bottom right hand corner and then on the icon on the top right hand corner that looks like a square with a line through it, a scanner will appear.

 

Then simply scan the QR code on the computer screen with your phone.

 

You may need to change your settings to enable “sites that can always use cookies” and “Including third-party cookies on this site” in Google.

How do I get Cloud service for more than one camera?

Simply go into the App and click on “Me”. Go into “More Services” and you will see the option “Cloud Storage for Cameras”.

User Guides

Contact Details

If we've not been able to answer your questions, please contact us:

 

Telephone
01254 272688
Our opening hours are 11 am - 4:00pm, Monday-Friday

 

Email
support@time2technology.com

Noah Smart Home Alarm Kit

Choose a topic

I have followed the instructions and my Noah has not connected to the App?

Have you tried changing the pairing method from EZ Mode to AP Mode?

All my sensors are working but the motion sensor does not activate my Noah?

Are you aware of the 4 minute cool down between notifications? Please see the text below from the Motion sensor guide:

In Normal Mode, the sensor detects motion constantly but will only trigger the alarm on the first detection. After four minutes of no activity, the sensor will reset ready to trigger the alarm.

I would recommend you place the sensor in a room where there will be no movement and wait 4 minutes. Arm the Noah and you will find it will activate after you walk in front of the sensor.

I have not received my full Noah order?
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User Guides

Contact Details

If we've not been able to answer your questions, please contact us:

 

Telephone
01254 272688
Our opening hours are 11 am - 4:00pm, Monday-Friday

 

Email
support@time2technology.com

Noah Alarm Kit Accessories

Choose a topic

I have followed the instructions and my Noah has not connected to the App?

Have you tried changing the pairing method from EZ Mode to AP Mode?

All my sensors are working but the motion sensor does not activate my Noah?

Are you aware of the additional sensors that are included with the Noah hub?

If you open the box for the hub and look underneath you will find an additional remote control, door/window sensor, motion sensor.

I need more help setting up my alarm kit
Poster

User Guides

Contact Details

If we've not been able to answer your questions, please contact us:

 

Telephone
01254 272688
Our opening hours are 11 am - 4:00pm, Monday-Friday

 

Email
support@time2technology.com

Ella Smart Light Bulb (E27/B22)

Choose a topic

I have followed the instructions and it has not connected using EZ mode.

Some customers may need to setup the bulb using a different method. Please see the Quick Setup guide and follow the instructions on page 9 to set the socket up using AP mode.

I've had a new router installed and my bulb isn't working.
  1. Remove the bulb from the app by holding down the icon of the bulb you wish to remove. Once you have selected the relevant bulb(s) select “remove” at the bottom of the page.
  2. Reset the bulb by turning the power to the bulb off and on 3 times quickly. (See individual product quick start guides for instructions on how to reset).
  3. Add the product again as if you were setting up for the first time, inputting your new routers details. (See individual product’s quick start guides for instructions on how to add your device).

If I remove Ella from the light will I need to set it up again?

No you will not. Once you plug the bulb back into the bulb it will power up and connect back up to the WiFi.

Can I use the bulb with an adapter to place into a different light fitting?

Yes of course. If for example you have a B22 bulb and would like to use it in a lamp that takes E27 bulbs simply use an E27 adapter (or vice versa).

User Guides

Contact Details

If we've not been able to answer your questions, please contact us:

 

Telephone
01254 272688
Our opening hours are 11 am - 4:00pm, Monday-Friday

 

Email
support@time2technology.com

Arthur Smart Socket

Choose a topic

I'm having trouble connecting my smart plug using WiFi.

Have you tried changing the pairing method from EZ Mode to AP Mode?

I have followed the instructions and it has not connected using EZ mode.

Are you aware of the 4 minute cool down between notifications? Please see the text below from the Motion sensor guide:

In Normal Mode, the sensor detects motion constantly but will only trigger the alarm on the first detection. After four minutes of no activity, the sensor will reset ready to trigger the alarm.

I would recommend you place the sensor in a room where there will be no movement and wait 4 minutes. Arm the Noah and you will find it will activate after you walk in front of the sensor.

If I unplug Arthur from power will I need to set it up again?
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Do I need the App to turn Arthur on?
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Can more than one person control and access the Smart Plug Socket?
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I've had a new router installed and my smart plug isn't working.
Poster

User Guides

Contact Details

If we've not been able to answer your questions, please contact us:

 

Telephone
01254 272688
Our opening hours are 11 am - 4:00pm, Monday-Friday

 

Email
support@time2technology.com

Discontinued Products

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Where can I find User Manuals and Quick Start Guides for the discontinued products?

Have you tried changing the pairing method from EZ Mode to AP Mode?

What app should I use for the Outdoor Wireless IP Home Security Camera HD 720P

Are you aware of the 4 minute cool down between notifications? Please see the text below from the Motion sensor guide:

In Normal Mode, the sensor detects motion constantly but will only trigger the alarm on the first detection. After four minutes of no activity, the sensor will reset ready to trigger the alarm.

I would recommend you place the sensor in a room where there will be no movement and wait 4 minutes. Arm the Noah and you will find it will activate after you walk in front of the sensor.

What app should I use for the time2 HSIP2 HD Wireless Surveillance Camera
Poster

What app should I use for the time2 WIP21 WiFi IP Security Camera
Poster

What app should I use for the time2 WIP31 WiFi IP PTZ Security Camera
Poster

What app should I use for the Time2 HD MIP12 Wireless Surveillance Camera
Poster

Contact Details

If we've not been able to answer your questions, please contact us:

 

Telephone
01254 272688
Our opening hours are 11 am - 4:00pm, Monday-Friday

 

Email
support@time2technology.com

Web View

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What is Web View?

Once your camera is connected to the Clan At Home app you will be able to see a live feed from anywhere. However, you are not just restricted to viewing the live feed on your phone.

 

Here at Time2, we have developed a web-based browser that will allow you to access your cameras on a PC.

How do I access Web View?

Want to learn more about Web View? Click here to see how it works.

Or click here for further instructions.

Contact Details

If we've not been able to answer your questions, please contact us:

 

Telephone
01254 272688
Our opening hours are 11 am - 4:00pm, Monday-Friday

 

Email
support@time2technology.com

Warranty

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Where can I register to extend my warranty?

Click here to extend your warranty for an extra 2 months, absolutely free!

Contact Details

If we've not been able to answer your questions, please contact us:

 

Telephone
01254 272688
Our opening hours are 11 am - 4:00pm, Monday-Friday

 

Email
support@time2technology.com

Local Installer

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Where can I find a local installer?

We’ve teamed up with Local Heroes to help you find a local tradesperson online. Click here to find out more.

Contact Details

If we've not been able to answer your questions, please contact us:

 

Telephone
01254 272688
Our opening hours are 11 am - 4:00pm, Monday-Friday

 

Email
support@time2technology.com

Returns

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What is your returns policy?

If you are not happy with your product, you are entitled to a refund as long as you return your goods within 30 working days from the day you have received the product. The item(s) must be in ‘as new’ condition and returned in the original, undamaged packaging along with any accessories.

 

Whilst the goods are in your possession you are responsible for the care of the product including the safe return of the item.

How do I return an unwanted product?

Want to learn more about Web View? Click here to see how it works.

Or click here for further instructions.

I have a faulty item that is in warranty, what can I do?

If you have a faulty item, we advise that you contact us regarding this as the issue may be something that can be solved by our customer service team without having to get the item back.

I have a faulty item that is out of warranty, what can I do?

If your item is out of warranty and this has become faulty, we advise that you contact us regarding this as the issue may be something that can be solved by our customer service team without having to get the item back.

If the issue cannot be resolved by the customer service team, then you may be charged for repairing the item.

Contact Details

If we've not been able to answer your questions, please contact us:

 

Telephone
01254 272688
Our opening hours are 11 am - 4:00pm, Monday-Friday

 

Email
support@time2technology.com

Delivery

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Where in the UK do you deliver to?

When will I receive my purchase after I place an order?

Order before 2pm and we’ll dispatch it the same day. Once we have received your order we will dispatch it using Royal Mail 48 hour tracked service. You will receive an email from Royal Mail once they have received your order with your tracking reference.

 

Royal Mail will provide you with a 2-4 hour delivery window the day before delivery.

 

Do you offer free delivery?

 

Yes of course we do. If your order is above £30 we will deliver it for free using the Royal Mail 48 hour tracked service.

Contact Details

If we've not been able to answer your questions, please contact us:

 

Telephone
01254 272688
Our opening hours are 11 am - 4:00pm, Monday-Friday

 

Email
support@time2technology.com

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