No, Clan Cloud is an optional subscription service. You can still take full advantage of all the other features our cameras have to offer including live-video with audio, motion & sound alerts, two way talk and recording & playback using a micro SD card.

For a single camera the subscription runs for 30 days, thereafter you can choose whether or not to renew your subscription or change your subscription to a different plan. Under the multi cloud package you can choose to have a 30 day subscription or a yearly subscription.

Clan Cloud works on all of our recent Clan Cameras. To check whether your cameras support this service, follow the steps below:

Yes. You can trial Clan Cloud free for 30 days, this gives you access to 7 days’ worth of event recordings. See below how to try before you buy:

Firstly, you will need to ensure the cameras have been set up successfully on the Clan at Home app then follow the steps below:

Recorded footage is stored in the cloud between 7 and 30 days depending on your subscription plan. To permanently save any specific footage beyond that time, you are able to download it on to your Smartphone or Tablet.

If you have bought the single cloud package to check how long you have left on your subscription plan, simply click in to the camera settings, then click Purchase VAS to find the expiration date. For combined cloud packages simply go into the App and click on Me and go into More Settings. Go into Cloud Storage to find the expiration date. You will also receive an App notification to remind you to renew before the subscription expires for both individual and combined Cloud packages.

No. Once the subscription runs out after 30 days, you will need to renew the subscription from the App. You will receive an App notification to remind you to renew before the subscription expires.

If you are currently on a subscription plan, you will need to wait until the end of the plan to be able upgrade or downgrade to another subscription plan.

Yes. You can combine up to 3 or up to 5 at once.

No. You are able to share the camera with as many friends and family as you want, they can all access Clan Cloud recordings with no additional costs.