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time2 Returns

We love our connected products and we hope you do too! If for some reason you don’t, we offer a 14 Day returns policy if the item does not meet with your satisfaction when you receive it.

In this case, you will be responsible for safe return of the item, at your cost, with all original packaging in the same condition it was dispatched.

All return postage and packing costs are non-refundable. When returning any items to us, we advise you to use recorded delivery (or a delivery service that can be tracked and traced), as any items that do not arrive back to us cannot be dealt with. We will issue a refund upon receipt of the item in the condition detailed above.

If an item is returned outside the 14 Day returns policy, we reserve the right to administer a restocking fee of 20% of the selling price.

If your item is damaged or faulty, please contact us on 0844 740 0874 or send us a message before returning the item to us.

We will provide you with our returns address and returns instructions and shall replace the item, or provide a refund if a replacement is unavailable.


Please print out and complete the form below and mail your completed form (in BLOCK CAPITALS) using the address label on the form.