Customer Service Representative

Job Title
Customer Service Representative

£18,000 – £20,000 Depending on experience


Working Week
Monday to Friday from 9am to 5.30pm

Job Outline
At Time2, we sell a range of smart home security products from security cameras to alarm systems and video doorbells to smart bulbs. For our customers, you may be their first point of contact.

It’s simple – your role is to provide an outstanding experience for every customer.

You will be required to take ownership of every customer contact and expected to deliver on each and every promise dealing with customer queries. Our customers thrive on the personal, honest service they receive from our customer services team.

The role will involve:

  • Effective, professional handling of inbound customer queries via email, telephone, social media messages and the live chat with utmost urgency and professionalism
  • Assisting customers with sales enquiries, order placement, site navigation and purchasing decisions through email, telephone, social media messages and the live chat
  • Developing friendly relationships with customers on all online sales channels
  • Encouraging satisfied customers to leave a positive review of their experience
  • Displaying an understanding of our range of products and services, and demonstrating product knowledge to our customers
  • Entering orders and processing returns
  • Testing the products that have been returned
  • Escalating any serious customer complaints and unresolved issues to the line manager
  • Updating customers on the progress of any outstanding issues in a professional and timely manner
  • Reporting any identified product issues to the product management team
  • Assist with a range of other administrative tasks and projects within the company as required

Skills and qualifications required:

  • Previous experience in handling customer queries by telephone is essential
  • Good listening skills demonstrating a caring attitude
  • Excellent written and spoken communication skills
  • Good technical knowledge or the ability to learn and understand how our products work
  • Ability to adapt, use one’s initiative and remain calm under stressful conditions
  • A willingness and ability to learn
  • Attention to detail
  • Ability to work on their own initiative but also a team player
  • Reliable, punctual and responsible with a ‘can do’ attitude
  • Minimum A-C GCSE Grades in Maths & English or equivalent
  • Basic knowledge of Microsoft Office Suite including Excel, Word & Outlook


To apply for this role, please send your CV to


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